1. In the app (fastest)
Works the same in both apps:
- Open the app and sign in.
- Go to Profile › Privacy › Delete account.
- Read what will be removed and confirm with the code we send to your phone.
- Done: you are signed out and the account is closed at once.
2. Without the app
Send an e-mail to privacidade@uaicorrida.com.br with the subject “Delete account”, from the e-mail registered in your account or informing the registered phone number. We confirm it is you by a code and finish within 15 days.
3. What is deleted
Your profile (name, photo, e-mail), saved places, emergency contacts, payment methods, documents and selfie (drivers), and audio recordings, if any. Your name is removed from trips and ratings you gave.
4. What we keep, and for how long
Only what the law requires, then it is deleted:
- access logs: 6 months (Marco Civil da Internet, art. 15);
- trip and payment records, invoices and tax data: 5 years;
- data needed in an open dispute, safety report or legal process, until it ends.
5. Before deleting
Pay any pending amount (drivers: open plan invoices or balances), and, if you want, export your data first in Profile › Privacy › Export my data. Deleting cannot be undone; to use the apps again you will create a new account.
6. Only part of your data?
You can also ask to delete specific data (for example audio recordings or saved places) without closing the account, in the app or at privacidade@uaicorrida.com.br.