How can we help?
The most common questions. Inside the app, Help › Talk to us opens a chat about a specific trip.
Riders
How do I ask for a ride?
Open the app, type where you are going, choose a category, check the price and tap Confirm. You can add up to two stops or book for later.
Can I book a ride for someone else?
Yes. On the search screen choose “For someone else” and enter the name and phone of the person; they receive the trip details by SMS.
The driver did not come. What now?
If the driver cancels, we look for another one automatically. If no one accepts, you are not charged.
How do I rate a trip?
At the end of the trip, or later in the trip history. Ratings are anonymous for the driver.
Payments
Which payments are accepted?
Pix straight to the driver, cash and the driver’s card machine. Card inside the app comes later in some cities.
How does Pix to the driver work?
At the end of the trip the app shows a Pix QR code and a “copy and paste” code with the exact fare, made from the driver’s Pix key. Pay with your bank app and show the receipt.
I was charged more than the price shown.
The price only changes when the destination changes or stops are added. If something looks wrong, open the trip and tap “Review fare”: we answer within 2 working days.
How does the welcome coupon work?
New riders get R$10 off the first ride during the launch. It is applied automatically and we pay that discount, not the driver.
Drivers
How much is the plan?
Weekly R$50 or monthly R$179, and the first 30 days are free. You keep 100% of the fares.
How long does approval take?
Usually up to 2 working days after all documents are sent. You can follow the status in the app.
Can I switch between weekly and monthly?
Yes, whenever you want. During the free period the change is immediate; afterwards it applies at the next renewal.
Which documents do I need?
CNH with EAR, CRLV, criminal records certificate, a selfie, and MEI or INSS contribution. See the full list on the driver page.
Account and privacy
How do I delete my account?
In the app: Profile › Privacy › Delete account. Or e-mail privacidade@uaicorrida.com.br from your registered e-mail or phone. See the account deletion page for details.
Can I download my data?
Yes. Profile › Privacy › Export my data sends you a file with your account, trips and payments.
Why does the app need my location?
To find your pickup point, show cars nearby and follow the trip. Rider apps use it only while open; the driver app also uses it in the background while online.